Contact Us

HLI Solutions, Inc.
701 Millennium Blvd
Greenville, SC

Customer Service
phone Phone 1 (864) 678-1000

Lighting Technical Service Email
envelope [email protected]

Controls Technical Service Email
(troubleshooting, specifications, programming)
envelope [email protected]

phone Controls Tech Support Hours
7:00am - 7:00pm EST
Monday - Friday

Dual-Lite Technical Service Email
(Warranty, troubleshooting, specifications and startups)
envelope [email protected]

Dual-Lite Inverter Warranty Email
envelope [email protected]

Lighting and Controls Technical Services and Support
phone Phone 1 (800) 888-8006 

• Option 1 for Technical Support
  • Option 1 for Fixture Support
    • Option 1 for Fixtures
  • Option 2 for Controls Support
    • Option 1 for NX
    • Option 2 for CX
    • Option 3 for LightGrid/LightGrid+
    • Option 4 for Occupancy Sensors and Emergency Controls
    • Option 5 for Site Sync
  • Option 3 Dual-Lite Inverter Tech Support
• Option 2 for Field Startup Support
  • Option 1 NX Controls or LightGrid+ Field Services and Startup
  • Option 3 Dual-Lite Inverter Field Services and Startup